Editor's Review
Loyalty schemes moved into apps because plastic cards get lost, and this is a plain example of that migration. The Coffee Club card becomes a barcode on the phone, points accumulate as you buy, and rewards appear once the total is high enough.
Beyond the card:
The rest is the usual companion kit for a coffee chain: a store finder with opening hours, member offers pushed as notifications, ordering ahead where the branch supports it, and a prepaid balance so paying is one scan at the counter. For a commuter buying the same drink five mornings a week, that is friction worth removing.
The rating problem:
A 3.0 average across five million installs is not what a national chain wants on its shop window, and the reasons are familiar from every large retail loyalty app. Points that fail to register after a purchase. Sign-ins that break at the till with a queue building behind you. Scheme changes that quietly alter what a reward is worth. Updates that reset something a user had working. None of these are exotic bugs; they are the specific ways a loyalty app spends trust, and enough people have hit them to pull the score to the middle of the scale.
It stays installed anyway, because it is the only route into the chain's rewards.
Features
Digital Coffee Club card scanned at the till
Points collected automatically on qualifying purchases
Member offers and vouchers delivered in the app
Store finder showing locations and opening hours
Prepaid balance that can be topped up and spent in store
Pros
One barcode replaces the plastic card and the chance of leaving it at home
The only practical way into the chain's rewards, so regulars get real value
Cons
The 3.0 average reflects persistent reports of points not registering
Sign-in failures land at the worst moment, standing at the counter
Scheme changes can alter what already-earned points are worth
Nothing here works outside the chain's own stores, so it sits idle most days
