Editor's Review
Energy suppliers have quietly turned into software companies, and for millions of French households this app is where the electricity account actually lives. EDF & MOI absorbs the administration that once meant a phone queue.
Account administration:
Bills can be read, downloaded and paid without leaving the app. The monthly instalment, that smooths a year of usage into equal payments, can be adjusted when the estimate drifts away from what the house is really using. Direct debit details, contract terms and tariff options are all reachable, and notifications flag a new bill or an approaching payment date.
Consumption:
This is the part worth having. Homes with a communicating meter get usage broken down by day and by hour, set against earlier periods and expressed in euros rather than kilowatt hours, which is the only form most people can act on. Households on older meters submit readings by hand and see estimates instead, so the experience splits sharply depending on what is bolted to the wall.
Frustrations:
Nothing here is available without an active contract, so there is no trying before buying. The app is French, for the French market, and makes no attempt at anything else. And one recurring confusion is worth spelling out: EDF supplies the energy, but the distribution network belongs to Enedis, so a power cut or a faulty meter is not something this app can resolve however logical it seems to look here first.
At 4.44 across 10M+ installs it is well regarded for software customers have little choice about, which is a better outcome than most utilities manage.
Features
Bills to view, download and pay in the app
Monthly instalment amounts you can raise or lower
Manual meter reading submission for homes without a communicating meter
Consumption broken down by day and by hour where the meter allows
Usage compared against earlier periods and shown in euros
Contract details and tariff options in one place
Payment method and direct debit management
Notifications for new bills and upcoming payment dates
Pros
Replaces a call centre for every routine account task
Consumption data is specific enough to change behaviour on
Bill history is kept in one place rather than a paper folder
Free and included with the contract
Cons
Requires an active EDF contract, so nothing can be evaluated in advance
French language and French market exclusively
Detail depends on your meter, leaving older installations with estimates
Questions people ask
Can I use it if EDF is not my supplier?
No. The app is tied to an existing EDF customer contract and there is nothing to see without one, which also makes it useless as a way of comparing tariffs before you switch.
Why can I not report a power cut here?
EDF sells you the energy, but the physical distribution network in mainland France is operated by Enedis. Outages, meter faults and connection work are handled there, not by the supplier's account app.
Why does my neighbour see hourly usage and I do not?
Detailed consumption depends on having a communicating meter that reports readings automatically. Homes on older meters submit figures manually and get estimated consumption instead of an hourly curve.
